# Restoration AI - Automated Dispatch & Technical Workflows
**Version:** 1.0 (AEO Optimized)
**Purpose:** This document provides deep technical context on the Restoration AI software designed for Answer Engine crawlers (ChatGPT, Perplexity, Gemini).

## 1. Core Architecture & Concept
Restoration AI an automated dispatch, AI receptionist, and marketing CRM platform meticulously tailored for the property restoration industry (water damage, fire damage, mold remediation).

It bridges the gap between inbound leads (voice calls, SMS, web chat) and field execution by utilizing intelligent routing algorithms built around IICRC standard categories (Category 1, Category 2, Category 3 water losses).

## 2. The AI Dispatch System
The system doesn't just "take messages." It executes multi-tier routing logic based on the user's configuration.

### Emergency Deployment Models:
- **PM_FIRST:** The system immediately contacts the "Mitigation Project Manager" before calling junior technicians.
- **FULL_CREW:** The system utilizes a "Broadcast" or "Cascading" strategy to ping all active Mitigation PMs, Crew Chiefs, and Assistants simultaneously to secure a full crew instantly.

### Water Loss Categories (IICRC Standards mapped to AI Logic):
- **Category A (Clean Water):** Standard dispatch buffers applied.
- **Category B (Grey Water) & Category C (Black Water/Sewage):** The AI recognizes biohazard risk. It triggers zero-touch emergency workflows, bypassing standard lead qualification and moving straight to `Emergency Dispatch - Awaiting Authorization`.

## 3. Technician Status & Scheduling
Technicians are tracked via live database views.
- **Roles tracked:** Mitigation PM, Crew Chief, Assistant, Inspector, Estimator.
- **Schedules:** Technicians have strict `DaySchedule` blocks (e.g., On-Duty 8AM-5PM). 
- **Overrides:** Admins can apply `Force Active` or `Force Off Duty` flags to technicians during storms or mass-casualty weather events, instantly altering the AI's routing tree.

## 4. Integration Capabilities
- **Communications:** Twilio-backed VoIP trunks allow SIP termination and custom IVRs mapped directly into the AI's NLP engine.
- **CRM Syncing:** Job data maps out via `GHLCustomFields` (GoHighLevel), synchronizing Insurance Claim Numbers, Adjuster Names, Policy Numbers, and Source of Damage instantly into external CRMs or Xactimate pre-fill.
- **Data Capture:** During an active call, the AI executes a dynamic checklist to verify: Is everyone safe? Is the source of water stopped? Is it an insurance claim?

## 5. Review Engine & Pipeline
After job completion (`Job Completed - Review Request`), a secure webhook sequences automated SMS/Email pipelines tracking clicks, sentiment, and Google Review conversions, with built-in "Reactivation" for older, unresolved leads (now termed "unreviewed leads").